From ignored platform to 500+ downloads in the first month_
Pemi Construtora had an app, but customers didn't use it. SharkDev rethought the experience from scratch and, within 30 days, the digital channel was resolving what used to come in by phone, email and WhatsApp.
Mobile appUX & UIMobile-first
+500downloads in the 1st month
↓ Lessservice volume on traditional channels
30dto the first results
01 · Challenge
They had a digital platform. But the support requests never stopped.
- Phone calls for simple things
- Emails for basic questions
- WhatsApp for everything the app could already handle
02 · The turnaround
The channel existed. Customers didn't use it.
SharkDev rethought the app experience from scratch.
- Simple navigation, no learning curve
- Direct access to the most-used features
- Mobile-first, designed for people on their phones
03 · Result
The same app. A completely different experience.
- 500+ downloads in the 1st month
- Fewer calls, emails and messages
- Customers solving simple things on their own
- Internal team focused on what truly needs them
Your app can work harder for you, too.
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