How ADN Construtora cut queues and gained efficiency with automation_
ADN Construtora transformed its digital customer service with intelligent automation and ERP integration.
Smart ContactWhatsAppERP integration
90%reduction in wait time
65%fewer manual requests (up to)
Predictableservice, with the customer journey tracked end to end
1
The previous Smart Contact created long queues, low retention and overload, which hurt agility in customer service.
2
- Reduce wait time
- Automate repetitive tasks
- Integrate with the ERP
- Improve the customer journey
3
A new Smart Contact on WhatsApp, integrated with the company's ERP. The flow handles payment slips, automatic scheduling and full journey tracking.
- Integration with ERP touchpoints
- Payment slip barcodes on demand
- Automatic scheduling
- Optimized flows
4
With SharkDev, the company improved its customer experience with a Smart Contact that truly delivers.
- 90% shorter wait times
- Up to 65% fewer manual requests
- More predictable service
A simpler, faster and more organized journey for the customer.
Shark is a partner that understands our business and cares about usability.
Ready to transform
your business?
Let's talk about how we can boost your results with cutting-edge technology. It takes less than a minute.